With the latest advances of the Coronavirus outbreak in the UK and around the world, we would like to take this oppourtunity to reassure our customers that we have taken additional precautions to ensure that our staff and services remain available as best they can during this period of uncertainty.
During the next 4-6 weeks, you may notice reduced support hours and staff unavailability as we adjust our staffing to reduced office hours and increase working from home. Don't worry though, this will not affect your services.
We have taken an additional precaution of introducing a Business Continuity Team, whom will govern and decide what measures are best suited to handle the situation as it further develops.
As part of this process we have also developed our Sapling Assistant Bot on our Discord server, which is available 24/7 to answer any of your questions and we're adding to it's database every day.
Should you require any support over this period, please attempt to contact us via the regular channels (Live Chat, Tickets, etc) however, Discord would be an ideal starting point as Sapling Assistant is ready and waiting to answer your questions and provide support, just click the Discord logo below to get started and join our server;
We would additionally like to thank our staff and Network Operations Center's for their continued support and dedication even during this period of uncertainty.
Thanks for choosing Sapling Servers.
Company Director | Sapling Servers Limited
Friday, March 13, 2020
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