Frequently Asked Questions
Some of our most Frequently Asked Questions, with our detailed responses below
What is my Password for the Control Panel? (Multicraft Panel)
Our Billing system and Control Panel automatically sync with one another, so when you register your account with Sapling Servers your login is automatically available using the same details (Client Area email and password).
Any password resets or account changes are also synchronised.
Do you offer Free Trials?
Yes, we do. We offer 48-hour free trials for our Wood Plan Minecraft server, and you're encouraged to try before you buy. If you have any questions, please contact us.
What happens after I purchase a server?
As soon as your payment is cleared, you server will automatically be provisioned. This process usually takes around 10-15 seconds, by the end of this time you should have an email in your inbox with the login details to the control panel and another with the server information in.
If you do not receive any information after 20 minutes, please contact support by opening a ticket in your client area, we will respond ASAP and get your server online.
How fast is setup?
All servers are setup instantly after payment and all the details are emailed to you.
What's your Backup Process?
All of our physical servers are backed up to our HQ infrastracture via Veeam Backup everyday at 6:00AM GMT. We take a full snapshot of our machines to keep full data integrity.
In addition to this, our data retention policy means that we have a full backup of each of our machines from the past 30 days, allowing seemless file rollback if required.
Can I upgrade/downgrade at anytime?
Yes, you can upgrade and downgrade your server at any time, even on monthly, quarterly, semi-annually and annually.
Do I get a free MySQL Database?
All servers come with 3 free MySQL Databases that you can setup in your Multicraft Control Panel.
Do you offer custom sub-domain's?
Yes, you can use any of our available domains listed in the control panel to generate your own subdomain for connecting to your server in the Minecraft client. This is a very simple process and can be changed at any time from the panel.
Are servers 24/7?
Your Minecraft server will be online 99.99% of the time, if your server ever goes down, be sure to contact us via a support ticket in your client area so we can investigate.
What plan do I need for most modpacks?
We suggest using 3GB+ Memory (Coal Plan) for any modpack. This can be upgraded or downgraded at anytime.
I ordered my server and I haven't received any details.
If you can't see any emails with your server details in, please firstly check your junk mail, if its not in there, submit a ticket and let us know so we can re-send them again.
What happens if I don't pay on time?
Your server will be suspended the day after your server payment is missed, it will then remain suspended for 5 days to give you time to pay for it. After 5 days the server will be terminated.
What locations do you have?
We host in the following locations:
- Bristol, United Kingdom
- New York, United States
- Singapore, Asia
How do I connect to the servers SFTP?
You can get all the details needed for connecting to your Minecraft Servers SFTP (File Server) from the Control Panel: Multicraft
Look for: Configuration > SFTP Settings in the control panel Menu
You will need a client such as WinSCP for connecting to the server
Do you offer free Server Sponsorships?
Yes, we do! However, we make the decision on who we choose to offer sponsorship agreements to, if you're picked then you'll be contacted directly by our team.
Note; it helps to have an established audience on YouTube.
What location do I choose for my server? Why does it matter?
When selecting the Server Location at checkout, make sure you select the closest available location to where you live.
This is because the further away you are, the greater the latency (ping/lag) there will be to the server, which won't make for a great experience.
Modpacks? What does that mean?
Modpacks are a customised version of Minecraft. Created by another Minecrafter in the community, they put different mods and configurations together in a special way.
This changes the game and makes for loads of different experiences, why not try one out?
What Payment methods do you accept?
We currently accept the following payment methods;
- Credit Card (Stripe)
- Direct Debit (SEPA)
- Bitcoin (BitPay)
What is the Hardware of your Servers?
Our servers are running on the following specifications;
- CPU: Intel Core i7-8700k @ 4.5Ghz
- RAM: 64GB DDR4 @ 2400Mhz
- Uplink: 1Gbps 1:1 Sequential
- Storage: 2x450GB SSD NVMe Soft RAID + 1x4TB HDD SATA Soft RAID